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Mock Call #1: (Telco Account) |Call Flow| Account Verification. Billing. Offer.

Frames Mock Call #1: (Telco Account) |Call Flow| Account Verification. Billing. Offer.

Description Mock Call #1: (Telco Account) |Call Flow| Account Verification. Billing. Offer.

Comments Mock Call #1: (Telco Account) |Call Flow| Account Verification. Billing. Offer.

Verizy or Verizon? Comment from : DG

the caller voice is annoying, don't do it again, just normal voice is fine Comment from : Joy Vasquez

Xfinity 😂 Comment from : Delhi Vlogs

This call flows seems familiar to me I'm sure this is a straight talk Comment from : Ma Chelsea Chavez

What's IVR? Comment from : _Introvert_

why does it sound like she is talking to a woman in a coke or drunk😅 Comment from : JeffJenn

Great on how you performed the call flow, good job! Comment from : Margarita Mosquito

I'm currently working in alorica 😊 If you are a newbie in bpo industry, I encourage you to go and apply here If you think you still have to work on your communication skills , there's nothing wrong about trying the non voice acct first, in the long run you'll get use to the process while building more your confidence as well as improving your english communication skills Comment from : Sweet Lia

and pag po ba nagbabayad idadirect po ba talaga yan sa IVR? akala q po kasi yung agent na din magpaprocess ng payment? Comment from : Janice Mae Tabat

what if the customer will say she use debit card, can still the agent transfer the customer to IVR? pls hopefully u will notice my question thank you Comment from : Janice Mae Tabat

Ang galing galing Comment from : Jenelyn Llanda

Pilipit talaga dila ko huhu hirap sa english,pero ambisyosa ako gusto mag call centerHays Comment from : Jenelyn Llanda

Really thank you for this I really have an idea again about the flow of a mock callIt was really helpful ,like i really also want to apply in a call center Comment from : Xander Fortune

Thank you for this, it's really big help for me as a newbie Comment from : crjnu

Muy fingida la vos del customertiene que oírse más natural Comment from : Mauricio Osorio

Can you make a mock call about change plan? Comment from : Annie Figueroa

Thank you so much Jeline it's a big help to a newbie like me! Comment from : Master konek

Rhg Comment from : Marie Claire

Cjfhfjjfjfjfjfjgj 👍 Comment from : Mayee Hernandez

Laking tulong samin mga newbieee thank you momshie for This 🥺💚 Comment from : Macky Bumanlag

The agent is so knowledgeable, polite, amiable, likeable Keep up the good work Po ma'am Thank you for putting up contents like this! 🥰👏 Comment from : Maria Karale

I'm currently in production training, so this simulated call is quite helpful This is my first work, I'm really hoping for an endorsement from Alorica Comment from : Yeets360

Hi Ms Jeline I'm about to have a training in a Telco account What things should I take note before we start Comment from : Vnum

Kapag nag mock calls po ba pwede basahin yung script habang nag cacall? Or need kabisado? Comment from : Jhon Pul Vicentino

Hello po Ate Jeline❤️🙏💕 Ate Jeline I know I was not supposed to ask this po sa inyo po but I have seen one of your videos here po na you mentioned na you are the blessed valedictorian po at it amazed me sobra at no wonder po talaga because your pure hearted voice and soul po is touching po and priceless to hear, feel and experience po Totoo po iyan At today po Ate I'm on nesting po but I just feel sad to our team because we got so many detractors po including me, and I'm wondering po on how to get a promoter or a survey po? I don't want ask this po because I really want to focus only sa intention at Input lang po at never savresult po talaga sobra But as I observe po, the team needs lang po talaga kaya thank you po sobra Ate / Ma'am Jelyn 💕🙏❤️ God bless you always po Thank you so much for inspiring me to be like you po Ate and to serve po those in need and never be afraid to speak up and be true to yourself po❤️🙏💕 See you in person po💕🙏❤️ Comment from : Vulnerability Channel

Kenny sounds dunk😁 Comment from : Ang Dabyanang Kusinera

Hi, may i ask if the mobile insurance account is same with telco account? Comment from : Princess Bumanglag

Hi pwd po gawa ka po ng mock call na mag transfer ng photos galing sirang na hindi na gumagana to new phonetelco po kasi acct Ano po gagawin pag ganyan ang scenario? Comment from : ganda ka

I don't think that I can do such a very polite and calm tune of voice for such a very horrifying working situation To me it's gonna be an impossible thing to do The content creator may have practiced this conversation for a few days Comment from : Tricia G

Just wow, you're fantastic!!!! Very sweet Comment from : Leonor Seiko

Amazing client and also the agent ☺️ Comment from : AdamAce08

Great job, anak! Keep it up Comment from : Carolina Bracamonte

Very helpful!!!!! Comment from : Music Vibes

Proficient vs Fluent: which is the higher requirement for this account? Comment from : Aim High

ivr jargon Comment from : ViewChannel

galing mag englishany tips MsJeline how to be good in English,and while speaking nagnavigate ng tools huhuhu so hard po I'm on training for this moment Comment from : Blesie Quite

I wanna commend this videoLove the soft voice of the repkudos to the creator of this video Comment from : Lorie Mel Agbayani

I love this ✨❤️ Comment from : daksehun

Its there a script in this Comment from : K-Paps MotoVlog

Hi! I really love your videos 🤍 Can you please make a sample scenario for account creation? Thank you! Comment from : Kagomeee

Hala Birthday ko ginamit na pang security code 🤩❤ Comment from : Mrs Maiza

That was very nice conversationit help us to be polite and nice and smiley everyday😁👍 Comment from : noemi aran

Hi maam can i ask sa mock call po ba may script kanang binabasa? Comment from : Joy pascual

Hi, May I have some piece of advice please? Which is better, Telco Account or Amazon? Thank you in advance! Comment from : Danica Amparo

That's nice! Comment from : Leny Solasco

Thank you Ms Jeline! 👍🏻👍🏻👍🏻 Comment from : Grey Ave

Soothing voice Comment from : Dawson Collier

Lasing yarn? ahahahaha Comment from : Kuya Marco TV

can you make a mock call about the billing statement and the costumer have a previous balance on his/her account that will added to his/her recent bill this will gonna help me to pass my revalidation thanks Comment from : andrie daniel clemente

Expect 60 to 80 percent irate customers hehe Comment from : John Russel Christopher Kuizon

too late 🥺 sana napanood ko ito bago ako nag mock call kanina, akala ko kasi walang mock call final interview lang kasi namention sakin huhu seyeng nemen Comment from : Rusbie MIXED VLOGS

Example how to deal local account Comment from : richeel Reyes

Security should be done by themselves Doing it over the phone is ridiculous That agent has all the apportunity to rob all her money Comment from : Raven Claw

Nakakainis boses Comment from : Raven Claw

ANG HIRAP NG TELCO ACCOUNT MAMAMATAY ATA AKO Comment from : Koby Patrick

If you will going to send the code to your customer you can also say " I'll be sending your PIN/security code in your phone number ending with (last 4digit of the phone number) kindly check your messages inbox please (If the customer already received the code) kindly save that information because you will be needing it on your future transaction Comment from : John Lloyd Robles-Ego

Hi, Ms Jeline, just wanna ask po if alorica is accepting a fresh senior high school graduate? Comment from : Dina Joy Basmayor

You're helping a lot with your videos sweetheart, looking forward to see many videos of u Very fluent, sweet agent Comment from : Dawson Collier

I admire the patience you have with the customer, especially that shes old I hope all rep is like you honey Comment from : Jane Smith

Long call!!!!! Comment from : Jewel&Pearl

Very fluent, you're my favorite darlin, sweet agent Comment from : Jane Smith

Very helpful! Awesome😍😍😍 Comment from : James Gumayusi

Kakaantok boses ni ate😌 Comment from : Affirmations and Love Simply Subliminal

Parang may sakit lang voice ng costumer😂😂 di bagay😂😂 Comment from : Acevirgin TV

Hello po Can i ask po ? May initial interview po talaga sa last ng day ng languaset training ?? Bago ka makaka exam kung makapasa ka po ? Comment from : rondie asuncion

May script po bang provided? Mag start napo kase ako ng work sa alorica cubao wala papo akong expirience under po ako ng tmobile Comment from : carla ocampo

Hows talking for 8hrs a day? Does it hurt your throat? Haha i am afraid my vocal cords or larynx gave upbrbrMay script din po ba kayo? Also lahat po ba yan ituturo naman sa inyo sa training? brbrNewbie po Comment from : Jean Louise

very sweet voice! ;) Comment from : John CArlo Morales

Is Verizon a toxic account? How many calls per day? Comment from : Alex Quiambao

Hi ma'am how to apply this company, and they offer work from home? Comment from : Cooking Habit

Niceeee niceee!!! I guess this account is Verizon Wireless Comment from : El ZippoRBX

different salary package po ba kapag telco account tas international and local? Comment from : Ai De Paz

Hello Comment from : Heather Court-Wright

This was very professional but it can be overwhelming at times as we aren't always lucky enough to deal with good customers that can be so patient and nice during the 8 hour work Comment from : Abraham Peña

Great information, thanks Comment from : Humberto Basora

Well done agent!!!! She's very polite and calmshe know the processed Comment from : Marilyn Magno

Hi ate Jeline ako po pala si Angel at gusto ko lang po sana humingi ng tulong nyo po may mga need lang po akong itanong sainyo sana po masagot nyo Student po ako at ito pong mga itatanong ko ay about sa call center kc po kasama sa module po namin na mag interview ng call center agent sana po matulungan nyo po ako Salamat pobrIto po yung tanongbrName of Agent:brTitle /Position:brCall Center Company:brProduct/Service your company offer:brAccount:brType of call you handle:brBrief description of the call you handle: Comment from : Angelita Bonita

Ang galing! 😻 Comment from : Roselda Sacbayana

Hi jeline can you please give me a sample of how to download my verizy app or walk through the customer Comment from : Raquel Sanmiguel

Prepaid ituuu huhuz Comment from : Ma Pamela Mae Cadano

You can't avoid big number of AHT with old guest 😂 Comment from : He Ting

You have a very sweet voice Jeline Sana all 😊😁 Comment from : karen delizo

May I know your Account in Alorica? is it also Scuba? ☺️😊 Comment from : Dada De Guia

I hope I cud learn English too Comment from : Kuya Jet Channel

Jeline long call! Sigaw ng TL mong nakabantay sa dashboard/CMS Comment from : Bojel Prado Bautista

Ayos galing Ikaw rin ba si granny?😊 Comment from : mik mik

Love 💕 Comment from : Grey Ave

Unrealistic! Comment from : M Ramirez

ohhhhh baby bay, How Am I supposed to know😅🤣brbrWhat are you doing there Britney Spears??? Is that you????__🤦🤦🤦🤦🤦🤦🤦 Comment from : Herma Rivera

😍😍😍 Comment from : Grey Ave

😍😍😍 Comment from : Grey Ave

Nice modulated voice The call could have been a lot better if the agent (towards the end of their convo) reminded the caller to stay on the line to transfer the latter to the IVR This is very important especially to old callers and on instances when there are other things discussed apart from the initial reason of the call Comment from : Rennee Colle

Omg, thank you for making this video!!!!!! I'm just entering a campaing with this account and this fits me like a glove! Comment from : Joyce i

Congrats sana ako din Comment from : Yang yang channel

Awesome! Comment from : Carolina Bracamonte

I actually think that Customer is also you Anyways you got a pleasant voice yeah love the accent Comment from : Chopper Han

Verizon aka scuba hahaha this was my previous account and first bpo experience way back 2018 🤣 Comment from : Grace Ann Lim

Hahahaha verizon 🤣 Comment from : Grace Ann Lim

Awesome! Comment from : Justin Bracamonte

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